Returns & Exchanges
At Lunã, we want you to feel confident in every piece you wear, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. We are committed to ensuring your wardrobe fits your lifestyle perfectly, providing a seamless process for every customer.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags remain attached and the garment is in its original condition.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing